Waggova — Terms & Conditions, Privacy Policy & Cookie Policy

Last updated: 7 October 2025

Waggova (the "Website") is operated by Waggova Ltd, a company registered in England and Wales (company no. 16767423) with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX ("we", "us", "our", or "Waggova"). For privacy and data matters contact support@waggova.com.

By using this Website you ("you", "your", or "user") agree to these Terms and Conditions, our Privacy Policy and our Cookie Policy. If you do not agree, do not use the Website.

1. About Waggova

Waggova provides an online platform and digital tools to assist dog boarders and related pet service providers with the management and day-to-day operation of their businesses. We provide resources, guidance, and digital solutions to help users improve operations.

Waggova does not:

  • process payments,
  • broker transactions,
  • act as an intermediary between users and their clients, or
  • provide pet care or boarding services directly.

2. Use of the Website

By using the Website you agree to:

  • use it lawfully and responsibly;
  • provide accurate and up-to-date information when requested; and
  • not misuse, copy, reproduce, or reverse-engineer any part of the Website.

We reserve the right to suspend or terminate access to the Website for users who breach these Terms.

3. No Responsibility for Loss or Damages

To the fullest extent permitted by law, Waggova Ltd accepts no responsibility or liability for any direct, indirect, financial, incidental, consequential, or reputational loss or damage arising from:

  • your use of, or inability to use, the Website or its tools;
  • reliance on any information, advice, or content provided by Waggova;
  • any actions you take (or fail to take) after using the Website;
  • technical issues, downtime, or data loss.

You use the Website entirely at your own risk. Waggova Ltd does not guarantee success, profitability, or business outcomes from use of the Website.

4. Licence and Regulatory Compliance

Users are solely responsible for obtaining and maintaining any required licences, approvals, registrations, or insurance necessary to operate their pet care businesses under applicable law.

Waggova Ltd is not responsible for ensuring compliance with local authority requirements and is not responsible for users passing any licence inspections. All compliance, inspections, and legal obligations remain the sole responsibility of the user.

5. Intellectual Property

All intellectual property rights in the Website (including text, graphics, design, software, and logos) belong to Waggova Ltd or our licensors. You may not copy, reproduce, modify, or distribute any part of the Website without our prior written consent.

6. Third-Party Links

The Website may contain links to third-party websites or services. These links are provided for convenience only. Waggova Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of third-party websites.

7. Disclaimer

The Website and its contents are provided "as is" and "as available" without warranties of any kind, either express or implied. Waggova Ltd does not guarantee that the Website will be error-free, uninterrupted, or suitable for any particular purpose.

8. Indemnity

You agree to indemnify, defend and hold harmless Waggova Ltd, its directors, employees and agents from and against all claims, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:

  • your use of the Website;
  • your breach of these Terms; or
  • your violation of any applicable law or third-party rights.

9. Limitation of Liability

To the maximum extent permitted by law, Waggova Ltd shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, revenue, data or business opportunity, arising out of or in connection with your use of the Website.

Nothing in these Terms excludes liability for death or personal injury resulting from our negligence, or for any liability which cannot be excluded under applicable law.

10. Privacy Policy (GDPR Compliance)

10.1 Data Controller

Waggova Ltd is the data controller for personal data processed in connection with the Website and services.

Contact: support@waggova.com

Address: Waggova Ltd, 128 City Road, London, EC1V 2NX, United Kingdom

10.2 What Data We Collect

We may collect:

  • Contact information: name, email address, phone number;
  • Business details: business name, address, type of service;
  • Technical data: IP address, device and browser information, usage logs;
  • Communications: messages, enquiries and support correspondence.

10.3 How We Use Your Data

We use personal data to:

  • provide and improve our services;
  • communicate with you and respond to enquiries;
  • send service-related updates (where permitted); and
  • comply with legal obligations.

We process personal data where we have a lawful basis, such as consent, contractual necessity, legitimate interests or legal obligation.

10.4 Data Sharing

We may share data with trusted third-party service providers (e.g., hosting, IT support) who process data on our behalf. All such providers are required to act in accordance with applicable data protection law. We do not sell or rent personal data.

10.5 Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected or as required by law. When no longer needed, data is deleted or anonymised in a secure manner.

10.6 Your Rights Under GDPR

You have rights to:

  • access personal data we hold about you;
  • request correction of inaccurate data;
  • request deletion ("right to be forgotten");
  • request restriction or object to processing;
  • request portability of your data;
  • withdraw consent where processing is based on consent.

To exercise these rights, contact support@waggova.com. We will respond within one month, or longer where permitted by law.

10.7 Data Security

We implement appropriate technical and organisational measures to protect personal data. However, no internet transmission or storage is completely secure and we cannot guarantee absolute security.

11. Cookie Policy

11.1 What are cookies?

Cookies are small text files placed on your device that help websites operate and improve user experience.

11.2 Waggova's Use of Cookies

Waggova only uses essential cookies necessary for the Website to function. These cookies support core features such as session management and site security.

We do not use analytics, advertising or tracking cookies.

11.3 Managing Cookies

Because only essential cookies are used, a consent banner for non-essential cookies is not required. You can still manage or delete cookies via your browser settings, but disabling essential cookies may affect how the Website functions.

11.4 Types of Cookies Used

  • Essential session cookies: maintain basic site functionality and user sessions (session duration).
  • Security cookies: used to help prevent security issues (session duration).
  • No other cookies are used.

12. Changes to These Terms and Policies

We may update these Terms, Privacy Policy and Cookie Policy from time to time. Changes will be published on this page with an updated "Last updated" date. Continued use of the Website after changes constitutes acceptance of those changes.

13. Governing Law

These Terms and Policies are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For questions, data requests or other enquiries contact:

Email: support@waggova.com

Address: Waggova Ltd, 128 City Road, London, EC1V 2NX, United Kingdom